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TOUKENZA is operated by M-Assets Co., Ltd. ("we" or "our company"). We recognize the importance of your personal information and handle it appropriately in compliance with the Act on Protection of Personal Information and all applicable laws and guidelines.
We collect personal information—including name, email address, phone number, address, transaction details, and payment information—during member registration, product purchases, inquiries, and sword dealer applications. We may also automatically collect IP address, cookies, browsing history, and device information as you use our services.
We use collected personal information to fulfill product shipments and transactions, manage member accounts, respond to inquiries and search requests, review and manage sword dealers, verify identity, prevent fraud, improve services, and comply with legal obligations.
We use cookies to enhance user experience and understand usage patterns, and use tools such as Google Analytics to statistically analyze site usage. These do not directly identify individuals. You may disable cookies in your browser settings, but doing so may limit access to certain features.
We do not disclose personal information to third parties without your consent, except in the following cases: (1) when required by law, (2) when necessary to protect human life, health, or property, (3) to the extent necessary for transaction fulfillment with shipping carriers and similar parties, or (4) to sword dealers listing products when required for transaction execution and fulfillment.
We may delegate certain operations—such as cloud infrastructure and email delivery—to external service providers to the extent necessary to achieve our stated purposes. In such cases, we provide appropriate supervision of our delegates.
TOUKENZA provides services to customers worldwide in multiple languages and may use overseas servers and services. We may transfer personal information to the extent necessary for transactions with overseas sword dealers and buyers. All such transfers are handled in compliance with applicable law.
We retain personal information for the period necessary to achieve our stated purposes and for periods required by law (such as transaction record retention). Information no longer needed is securely deleted or anonymized.
We implement appropriate security measures—including access controls, encrypted communications, and personnel management—to prevent unauthorized access, loss, or damage to personal information.
You may request access to, correction of, addition to, deletion of, suspension of use of, or cessation of third-party disclosure of your personal information. We will handle such requests through our contact window below following identity verification and applicable law.
For inquiries regarding our handling of personal information and to exercise your rights, please contact M-Assets Co., Ltd. Personal Information Inquiry Window (info@toukenza.jp).
We may amend this policy in response to changes in law or our services. We will notify you of material changes on this website, and amendments become effective upon publication.